Why you might need a correction
The City of Wrenford keeps records about you for things like property taxes, building permits, transit accounts, and library cards. Sometimes the name, address, or account details on our systems are not up to date. If you find an error in a record the City holds about you, you can ask us to fix it.
What information can be corrected?
Under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), you can request a correction to any personal information the City holds about you. This includes:
- Names and spelling
- Mailing and residential addresses
- Phone numbers and email addresses
- Account balances and payment history
- Demographic information used for planning services
The City will correct the information if we agree that it is inaccurate, incomplete, or out of date. If we disagree, we will explain why and tell you how to appeal the decision.
How to make a request
Follow these steps to submit your request:
- Fill out the Request for Correction of Personal Information form. You can download it online or pick up a copy at any City facility.
- Attach proof of your identity, such as a driver’s licence or passport.
- Submit the form by email to [email protected], or mail it to the Privacy Officer at Wrenford City Hall, 100 Mercer Street, Wrenford, ON N4Q 1A1.
There is a $5.00 application fee to process your request. You can pay online or by mail. The fee helps cover the administrative costs of searching and updating your file.
What happens next?
Once the City receives your completed form and payment, our Privacy Officer will review your request. Under MFIPPA, we have 30 business days to respond. During this time, we may contact you for more information or clarification.
If your request is approved, we will update your record and send you a confirmation letter. If your request is denied, we will provide a written explanation and tell you about your right to appeal.
If you are not satisfied
If the City refuses your correction or you disagree with our decision, you have the right to appeal. You can file an appeal with the Information and Privacy Commissioner of Ontario within 60 days of receiving our decision. The Commissioner’s office is independent of the City and will review your case fairly.
For more details on the appeal process, see Appeal a decision.
Contact the Privacy Office
If you have questions about correcting your information or need help filling out the form, contact the Privacy Officer:
Privacy Officer
Email: [email protected]
Phone: 519-555-0100
Hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.