Access and privacy at the City of Wrenford
The City of Wrenford is committed to protecting your personal information and providing transparent access to public records under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This page gives you the contact details and next steps for making requests or raising concerns.
Who handles your request
The City Clerk’s Office acts as the City’s designated access and privacy office. Staff in this office manage all requests under MFIPPA, including access to information, privacy complaints, and corrections to personal records. If you need help filling out a form or understanding your rights, this is the right place to start.
What we can help you with
- Access to information requests: Ask for copies of City records, reports, or meeting materials that are not already public. You can request general information about how the City operates or specific documents.
- Privacy complaints: Tell us if you believe your personal information was collected, used, or shared without your permission, or if you think the City is not following privacy rules.
- Corrections to personal information: Ask us to fix mistakes in the personal data the City holds about you, such as your mailing address, phone number, or email.
What to include in your request
To help us process your request quickly, please provide the following details when you contact us:
- Your full name and a way for us to reach you (phone number or email)
- A clear description of the records or information you are looking for, or what correction you need
- The dates or time period the information covers, if known
- Any relevant request numbers or names of staff you have spoken with previously
How we handle your request
We aim to acknowledge your request within two business days. Under MFIPPA, we have 30 business days to respond. If your request is complex or requires searching through many files, we will let you know if we need more time. If there are fees involved, we will tell you the estimated cost before we start working on your request.
Contact details
You can reach the access and privacy team by email, phone, or mail. We are available during regular business hours.
| Method | Details |
|---|---|
| [email protected] | |
| Phone | 519-555-0100 |
| City Clerk’s Office, 100 Mercer Street, Wrenford, ON N4Q 1A1 | |
| Office hours | Monday to Friday, 8:30 a.m. to 4:30 p.m. |
For more information, see Downtown parking study.
Next steps and related resources
If you are ready to submit a request, please review the guides below before you contact us. This helps us process your request faster and avoids delays.
- Make an FOI request
- Request a correction to your personal information
- Read our privacy policy
- View the FOI FAQ
If you are not satisfied with how the City responds to an access or privacy request, you have the right to ask the Information and Privacy Commissioner of Ontario to review your case. You can also speak with the City Clerk’s Office first to try and resolve the matter internally.