What you can book online
Wrenford Recreation Online is your one-stop portal for booking recreation programs, swimming lessons, and day camps. The system lets you register for yourself or add family members to a single account. You can manage your profile, update payment methods, and view your bookings all in one place.
How to set up your account
To get started, visit the registration portal and click Create an account. You will need a valid email address to set up your profile and receive registration confirmations. If you are registering for children or other family members, add them to your account before the registration date opens. You can add family members later during checkout, but doing it early makes the process faster. If you need help setting up an account or adding a household member, call 519-555-0100 or visit the customer service counter at Wrenford City Hall.
Fees and rules
Program fees vary by activity and facility. All prices are listed on the program guide and at checkout. We offer reduced registration through the Recreation Fee Assistance programme for eligible residents. If you need to cancel a booking, the system follows a standard refund policy: full refunds are available up to 14 days before the program starts, and partial refunds apply between 7 and 13 days prior. After that window, fees are non-refundable. If a program is full, you can join the automated waitlist. The system automatically emails the next person on the list when a space opens up. You will have 24 hours to complete your registration using the link in the email. If you do not register within that window, you will be removed from the waitlist and the spot will go to the next person. The name on the waitlist must match the name of the person completing the registration.
Tips for registration day
Registration dates change depending on the season. Fall programs open the last Monday of August, winter programs open the first Monday of December, and spring/summer programs open the first Monday of March. Follow these tips to secure your spot:
- Log in early. Sign into your account at least 15 minutes before registration opens to avoid delays.
- Use a supported browser. Google Chrome works best for booking online. The system is faster than booking by phone.
- Know your course IDs. Find the unique code for each program in the registration guide. You will need these codes to add classes to your cart.
- Refresh your browser. The system will not refresh automatically. Click your browser's refresh button the moment registration opens.
- Fill your cart first. Select classes for all family members before you reach the payment screen. You can pay for everything at once.
- Store your payment details. Save your credit card information in your profile to speed up checkout.
Video tutorials and support
Need help navigating the portal? Our staff have recorded step-by-step video tutorials covering account setup, adding family members, processing payments, and withdrawing from registered programs. You can also find a full list of frequently asked questions on our registration support page.
If you run into technical issues during registration or need help booking a program by phone, contact the Recreation Programs team. You can reach us by email at [email protected] or call 519-555-0100 during business hours. In-person assistance is available at the Service Wrenford counter in City Hall.