What you can do with us
The Ontario Works program supports your basic living needs, helps you find work, and connects you with housing and health benefits. You can use our services to start a new application, report a change in your situation, ask about benefit amounts, or request a review of a decision.
How to reach us
- By phone: Call 519-555-0100 and ask for the Ontario Works office.
- By email: Write to [email protected]. We reply within two business days.
- In person: Visit the Service Wrenford counter in City Hall. The Ontario Works intake and review office is open Monday to Friday, 8:30 a.m. to 4:30 p.m.
Bring a valid photo identification card and your client number if you have it. If you need an interpreter, tell us when you call or book one before you visit.
Rules and fees
There are no fees to apply for or receive Ontario Works benefits. However, you must report any changes in your income, address, or family situation within 30 days. Failure to report changes can affect your payments. All services follow the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you need a document in a different format or a communication support person, we will arrange it at no extra cost.
Who to contact
Our office is managed by Olivia Mbeki, the Ontario Works Manager. Case workers handle daily intake, benefit payments, and employment plans. You can ask for a specific case worker by name when you call or visit. For more details on eligibility and how to apply, visit Apply for Ontario Works.