Why it matters
A broken water meter can mean inaccurate bills or wasted water. If your meter stops spinning, shows an error, or leaks, tell us so we can fix it quickly and keep your account accurate.
How to report it
Use any of these methods to report a broken water meter:
- Online: Submit the Water Meter Inspection Request Form through the Service Wrenford Online portal. You can upload photos of the meter and your account details to speed things up.
- Phone: Call 311 from inside the city, or 519-555-0100 from outside. Tell the operator your address and that the meter is damaged.
- Email: Send a note to [email protected] with your account number and a description of the problem.
What happens next
Our Water Billing team reviews every report within two business days. If the meter needs a physical check, a crew will visit your property to inspect or replace it. Residential water meter installation and replacement is free of charge.
While you wait
If you suspect your meter is running too fast or stuck, you can check your usage yourself. Learn how to read your water meter and compare the numbers to your latest bill. If you need help understanding your charges, visit Understanding your water bill.
Need more help?
If you have questions about your water account or billing, visit Water account inquiries and information or stop by the Revenue and Water Billing office in Room 210 of Wrenford City Hall, 100 Mercer Street.