Our commitment to your privacy
The City of Wrenford respects your privacy and is committed to protecting your personal information. We collect, use, and disclose your information in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and other applicable Ontario and federal laws. This means we will only use your information for the reasons we collect it, and we will keep it safe.
Collecting your information
We do not automatically gather personal information, such as your name, phone number, or email address, when you simply visit our website. We only collect personal information when you choose to provide it to us. This usually happens when you:
- Fill out an online form or send us an email
- Register for a recreation program or an online service
- Apply for a permit, licence, or business registration
- Respond to a survey or feedback request
When you provide information, we only use it to provide the service you asked for, to improve our services, or for statistical purposes. We will not share your personal information with anyone else unless required by law or for the specific purpose you agreed to.
Tracking your visit and cookies
When you visit our website, our servers automatically record a limited amount of technical information. This includes the date and time of your visit, the pages you view, and your Internet Protocol (IP) address. We use this data to monitor website performance, ensure security, and improve your browsing experience. We do not use this information to identify you as an individual.
We use cookies—small text files stored on your device—to help the website function properly and to collect anonymous usage statistics. You can choose to block or delete cookies through your browser settings. If you disable cookies, some features of our website may not work as intended.
Online services and payments
If you use our online services, such as paying for parking tickets, renewing a business licence, or registering for a recreation program, we keep your account information secure. Your personal profile includes your name, address, and account details needed to manage your service.
For online payments, we use secure, encrypted technology (SSL) to protect your credit card or payment information. We do not store your full credit card details on our systems after a transaction is complete. All payment handling follows the Payment Card Industry Data Security Standard (PCI DSS).
Email and newsletters
We comply with Canada’s Anti-Spam Legislation (CASL). If you subscribe to our email newsletters or service alerts, we will only send you information you have asked for. You can unsubscribe at any time by clicking the link at the bottom of our emails.
All email correspondence regarding City business is considered a City record. Emails sent or received by staff are subject to access to information legislation and may be retained in our records management system.
Keeping your information accurate
It is important that your information with us is correct. If your address, phone number, or other details change, please let us know so we can update our files. If you believe we have incorrect information about you, contact us and we will correct it as soon as possible.
Contact the Access and Privacy Office
If you have questions about this policy, want to access your personal records, or wish to file a complaint, please contact our Access and Privacy Officer.
Access and Privacy Officer
Room 215, Wrenford City Hall
100 Mercer Street, Wrenford, ON N4Q 1A1
Email: [email protected]
Phone: 519-555-0100