Thank you for joining a class
We are glad you are keeping active at a Wrenford recreation facility. Your feedback helps us make sure every class is safe, fun, and worth your time. Please take a few minutes to share your experience.
How to give feedback
Fill out the short online form linked on Programs page. You can also send an email to [email protected] or call us at 519-555-0120 during business hours. If you prefer to speak with someone in person, visit the customer service counter at the Tamsin Valley Leisure Centre or any other city recreation site.
What we ask about
Our form covers the basics so we can quickly sort your comments and share them with the right team. You will be asked to provide:
- Facility name: Where you took the class.
- Class name: The exact name listed in the schedule.
- Overall rating: A quick score from one to five stars.
- Instructor feedback: How clear they were and how well they kept the class moving.
- Music and audio: Whether the volume and song choices matched the workout style.
- Facility and equipment: Cleanliness of the studio and condition of mats, bands, and weights.
- Would you recommend it? A simple yes or no to help us track popular classes.
- Comments: A space for anything specific you enjoyed or think could be improved.
How we use your feedback
We read every comment. The Recreation Programs Coordinator reviews the ratings each month and shares them with the instructors. If a class gets low scores for music or pacing, we adjust the playlist or work with the instructor on their teaching style. If a studio is consistently noted as too cold or cluttered, we send a maintenance ticket or change the room layout. High ratings help us keep the class on the schedule, while low ratings may lead to a program review or a replacement instructor.
We also use your comments to plan new classes. When many people ask for more low-impact options, we add sessions to the schedule. When riders want longer cycling classes, we extend the time slot. Your voice directly shapes the Programs calendar.
Privacy and contact
There is no fee to submit feedback. We ask that you keep comments respectful and focused on the class experience. Only staff who manage the fitness portfolio see your feedback. We do not share your name with instructors unless you ask us to. If you have questions about how we handle your data, you can contact our Accessibility Coordinator or call the main line at 519-555-0100.