Who we are
Transit Peace Officers work for the City of Wrenford to keep your buses, terminals and trails safe. They are trained in de-escalation, first aid and transit law. They are not the Wrenford Police Service, but they work closely with them when a situation needs a full police response.
What you will see them doing
- Supporting riders — They answer questions, help you plan your trip and assist anyone who feels unwell, lost or separated from their group.
- Visible patrols — You will see them riding buses, walking through the Downtown Transit Terminal and checking stops across the city during busy hours.
- Checking fares and rules — They ask for proof of payment and check that everyone follows the Transit By-law. This keeps the system fair and safe for all riders.
- Responding to incidents — They handle medical emergencies, report collisions, manage disorderly behaviour and keep children safe if they get separated.
- Connecting people to help — If someone is struggling with homelessness, mental health or addiction, officers connect them with local shelters, Tamsin Valley Public Health and outreach teams instead of just issuing fines.
How to report a concern
If you see unsafe behaviour, harassment or damage to transit property, please tell someone right away.
- Text or call 311 to report a safety concern. You can also use this number to report a transit incident.
- Use a help phone located inside the Downtown Transit Terminal or on any Wrenford Transit bus.
- Call 911 if someone is in immediate danger or if a crime is happening right now.
When you report an issue, try to share the route number, the direction of travel, the vehicle number if you have it, and what is happening. Staff may ask follow-up questions, but privacy rules limit what updates we can give you.
Lost and found
Forgot your phone, wallet or keys on a bus or at a terminal? Transit Peace Officers collect all unattended items. You can report a lost item by calling 311 or visiting the Downtown Transit Terminal customer service counter. We keep found items for thirty days before they are donated or disposed of.
Safety on accessible transit
All Wrenford Transit buses are wheelchair accessible. Wrenford Access vehicles are equipped with lifts and securement systems. Priority seating is clearly marked for seniors, people with disabilities and pregnant riders. Transit Peace Officers ensure that these spaces remain clear and that all riders are treated with respect.
Common questions
Are officers only checking fares?
No. Fare checks are just one part of their job. Their main goal is to keep everyone safe and to solve problems before they get worse.
What is the difference between outreach and enforcement?
Enforcement handles unsafe behaviour and breaks of the Transit By-law. Outreach connects people with health care, shelter and treatment programmes. Officers do both, depending on what the situation needs.
Will I get a ticket if I cannot pay my fare?
Officers will first try to understand why you cannot pay. If you qualify, we can point you to fare assistance programmes. We only issue tickets when a rider refuses to show proof of payment and has already received help or information.