When to request a change
Submit a request if you need a different timing for your street, a new plow route for a neighbourhood, or snow cleared from a transit stop before the first winter run. You can also ask for a route adjustment if a driveway or driveway apron blocks the standard path.
How to submit your request
Fill out the Winter Service Stop Request Form online. You will need your street name, the type of change you are asking for, and any supporting details. You can also call us at 519-555-0140 during business hours.
What happens after you apply
Our Roads & Winter Maintenance team will review your request within 7 to 10 business days. We check the weather patterns, traffic counts, and accessibility needs before making changes. If your request is approved, we will update the Winter Sector plowing schedule or transit stop plan. You will receive a confirmation email or letter when the change is made.
Rules and by-laws
All winter service changes must follow the Winter Maintenance and Parking By-law 2020-097. We cannot change routes during an active storm event. Requests must be submitted at least 14 days before the winter season begins, or 30 days before the first expected snowfall.
Need help?
If you have a medical or accessibility need that requires special winter service, please tell us when you submit your form. Our team will work with you to find the best solution.