Opening a waste service account
You can open a new waste collection account when you move into a property in Wrenford. We collect garbage, recycling, and organics for your address. To open an account, you will need to provide your full name, contact information, service address, and the date you want service to start. Please give us at least three business days' notice so your bins are ready on time.
- A $15.00 account setup fee applies. This will appear on your first utility or property tax bill.
- You must provide a valid phone number and email address for service alerts and billing notices.
- If you are a business or multi-family property, you will need to provide your business number and property management details.
You can open an account online through Service Wrenford, in person at City Hall, or by phone.
Closing a waste service account
When you move out of a Wrenford property, you must close your waste service account. There is no fee to close an account. You can close your account online, in person, or by phone. We recommend closing your account on your last day of tenancy or ownership to avoid unnecessary charges. If you are moving to another address within the city, you should instead transfer your services to the new address.
Landlord service agreements
If you own rental properties, you can set up a Landlord Service Agreement. This keeps waste collection active when tenants move in or out, so you do not have to reapply every time. You will pay a one-time $15.00 setup fee. Transfers between tenants are free. To cancel the agreement, you must submit a termination request to Customer Service.
Where to open or close an account
- In person: Wrenford City Hall, 100 Mercer Street, Wrenford, ON N4Q 1A1. Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Online: Log in to your Service Wrenford account.
- Phone: 519-555-0100.
What to bring when opening an account
To make sure your account is set up correctly the first time, have the following information ready:
- Government-issued photo identification
- Proof of address or a signed lease agreement
- Previous utility account number (if applicable)
- Emergency contact name and phone number
Questions?
For help with accounts, contact the Revenue and Water Billing team at [email protected] or call 519-555-0100.