Report it now
If you have been approached by someone claiming to be from the City regarding your water, report the visit immediately. You can file a report online through the Service Wrenford portal or by calling Wrenford 311 at 311 or 519-555-0100. Our team tracks these reports to keep our community safe and shares warnings with residents in affected areas.
How to report it
Visit the Service Wrenford portal to submit a service alert. You will need to provide your address, a description of the visitor, and whether they took anything. If you prefer paper forms, visit the Service Wrenford counter at City Hall during business hours. For emergencies or if someone refuses to leave, call the Wrenford Police Service at 911 or 519-555-0117.
Rules and what to watch out for
Scammers often go door-to-door claiming to be from the City of Wrenford or a private home service company. They may ask to test your drinking water, check your water meter, or offer to fix a leak. These visits are not endorsed by the City. Common tactics include claiming your water is contaminated, offering a free treatment system that requires upfront payment, showing a fake City uniform, or pressuring you to decide right away. The City of Wrenford never cuts off water service without advance notice and a formal process. If you receive a notice about your account, verify it by calling us directly.
Water and wastewater employees do not show up at your door without warning. If we need to enter your home or access your property for maintenance, we will always call you first to schedule an appointment. All City staff wear a photo identification card, and you have the right to ask to see their ID. Staff vehicles are clearly marked with the City logo.
Protect your home by keeping utility panels locked or fenced. Scammers look for easy access to meters in backyards. If you have a smart meter, only share access codes with verified staff after scheduling an appointment. Never give out your home address or account number to an uninvited visitor.
Who to contact
For questions about your water bill or service, call 519-555-0100 or email [email protected].
For police reports or emergencies, contact the Wrenford Police Service at 519-555-0117 or call 911.
For general City information, dial 311 or visit City Hall at 100 Mercer Street.