Water meter upgrade schedule
Starting in spring 2027, the City of Wrenford is upgrading every residential water meter to a smart meter. This project is part of our Advanced Meter Infrastructure (AMI) transition. The new meters send your water usage data to us every hour instead of once a month. This helps you catch leaks faster and lets us bill you more accurately. The upgrade costs nothing extra. The price is already covered in your current water rates.
Ward upgrade schedule
We will work through each ward one at a time. When your ward is next, you will get a letter in the mail with an appointment booking code. Please book your slot within two weeks of receiving the letter.
| Ward | Upgrade period |
|---|---|
| Ward 1 (Downtown) | April 2027 to August 2027 |
| Ward 2 (Benchlands) | September 2027 to January 2028 |
| Ward 3 (Northgate) | February 2028 to June 2028 |
| Ward 4 (Ambrel Lake) | July 2028 to November 2028 |
| Ward 5 (Eastfield) | December 2028 to April 2029 |
| Ward 6 (Meadowlark) | May 2029 to September 2029 |
What happens during the upgrade
An authorized contractor, Corvid Meter Solutions, will visit your home. A technician will replace the meter inside your property, usually in the basement. They will also attach a small transmitter box to the outside wall near the main water shut-off valve. The technician will run a thin wire from the new meter to the transmitter.
During the swap, your water will be turned off for about 10 to 15 minutes. The whole visit takes roughly 45 minutes. You must be at home to let the technician in. Someone 18 years or older needs to stay for the entire appointment.
How to prepare
- Find your main water shut-off valve. It is usually where the water pipe enters your home.
- Clear the area around the valve. Move boxes, toys, or furniture so the technician has room to work.
- Test the shut-off valve now. If it is stiff or stuck, tell us when you book so we can plan extra time.
- Keep pets in a separate room during the visit.
Booking your appointment
You will receive a letter with a special booking code. Use the link in the letter or call Corvid Meter Solutions at 519-555-0140 to pick a time. We offer slots Monday to Friday from 8:00 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m.
If you miss the two-week booking window, call the number on your letter to extend it. If you lose your letter, call 519-555-0140 for a new code.
Commercial and industrial properties
If you run a business or own a large property, your meter upgrade works differently. Large meters (3 inch or bigger) get a site survey first. Small business meters (1.5 to 2 inch) get scheduled for a direct swap. You will receive a separate letter with instructions. Contact our water team at Water Billing office if you have questions.
Questions and contact
For help with scheduling or to report a problem after your upgrade, call 519-555-0140 or email [email protected]. Hiroshi Tanaka, our Revenue and Water Billing Supervisor, oversees this project.