What is on-demand transit?
On-demand transit is a flexible way to ride Wrenford Transit. Instead of following a fixed schedule and route, vehicles pick you up and drop you off based on your trip needs. You book a ride ahead of time or request one right away. The service shares the vehicle with other passengers heading in a similar direction. This means more direct trips for you and efficient use of transit resources for the city.
How Wrenford Flex works
We call the service Wrenford Flex. You can book a trip through the Wrenford Transit app, on a desktop computer, or by calling our transit call centre. When you book, you choose a virtual stop or an existing bus stop for your pick-up and drop-off location. Virtual stops are safe, pre-approved locations that do not have physical signage. The app or call centre will tell you exactly where they are.
Once you book, you will get a pick-up window of ten minutes and an estimated arrival time. The driver will wait at your location for thirty seconds. If you are running late, let us know through the app or by calling so we can adjust your booking. You can pre-book trips up to fourteen days in advance. We recommend booking one trip at a time. If you book two trips for the same route less than twenty minutes apart, the system will combine them into one ride.
Service areas and hours
Wrenford Flex currently covers the Northgate, Industrial Park East, and Wildrye neighbourhoods. It also runs as a late-night supplement on Routes 3 and 8 from 10:00 p.m. to midnight on weekdays. Service runs Monday to Friday from 6:00 a.m. to 10:00 p.m.
Fares and payment
Fares for Wrenford Flex are the same as regular fixed-route transit. An adult single ride costs $3.50. Youth and senior riders pay $3.00. Monthly passes, annual passes, and Wrenford Access passes all work on this service. You do not need a special ticket or a new account. Just tap your pass or pay with cash when you board.
Accessibility and bicycles
Wrenford Flex uses accessible vehicles equipped with ramps or lifts. When you book through the app, you can select an accessible vehicle. If you do not have a mobile device, tell the call centre agent when you call. You are welcome to bring a bicycle on a Wrenford Flex vehicle. The driver will secure it inside the vehicle for your trip. Service animals are always welcome at no extra charge.
How to book a ride
- Download the Wrenford Transit app on your phone or use the web browser on a computer.
- Log in with your existing transit account, or create one using your email address.
- Select your virtual or physical stop, choose your drop-off point, and pick your time.
- Confirm your booking and wait for a pick-up notification.
- Call 519-555-0140 if you need help booking or have questions about the service.
Contact the project team
Have feedback or a suggestion for Wrenford Flex? Contact Daniel Osei, Transit Manager, or email [email protected]. We are always looking for ways to improve service across the city.