Did we miss your waste collection?
If your garbage, Blue Box, or Green Bin was not collected on your scheduled day, follow these three steps to get it picked up.
1. Check why your items were not collected
Before you report a missed collection, check for the following common issues that can prevent pickup:
- Time: Items must be at the curb by 7:00 a.m. on your collection day. Collection crews work through the day, but they cannot return to addresses missed due to time or access issues.
- Containers: All garbage must be in large, non-transparent bags. We do not collect loose garbage or items placed inside wooden crates or boxes. Blue Box recycling must be placed inside the bin without materials jammed too tightly. Green Bin organics must be closed and latched.
- Access: Carts and bags must be clear of parked vehicles, snow banks, vegetation, and utility work. Trucks need at least three metres of clearance to safely enter and exit your street or lane.
- Rejection tags: If a collector tagged your bin, read the notice carefully. Correct the problem and leave the tag on the bin. Do not submit a missed collection request for tagged items; fix the issue for your next scheduled pickup.
2. Report a missed collection
If none of the reasons above apply, report the missed pickup through Wrenford 311.
- Complete the online service request form and enter your address.
- Call 311 from inside city limits, or 519-555-0100 from outside.
- Submit a separate request for each bin that was missed.
City staff will review your request and contact you by email or phone to confirm the next collection date.
3. What to do while you wait
Keep your missed items secure until your next scheduled collection day. Do not leave extra bags or unpacked items at the curb unless they are in approved paper yard-waste bags or have a collection tag. Leaving unauthorized items out may violate Property Standards By-law 2019-112 By-laws.
Drop-off facilities for special items
If you have items that cannot go in your curbside bins, visit a city drop-off depot.
- East Wrenford Waste Management Facility (3500 Concession 4 Road): Open Monday to Saturday, 8:00 a.m. to 4:30 p.m. Accepts household hazardous waste, leaf and yard waste, and general refuse. Open on statutory holidays except December 25.
- Northgate Drop-off Depot (1010 Northgate Boulevard): Open Wednesday and Saturday, 9:00 a.m. to 4:00 p.m. Closed December 24 and 25.
For electronics recycling inquiries, email [email protected].
Commercial waste collections
If you manage a business or multi-unit building and your commercial waste was not collected, contact the waste programs team directly at [email protected].
Need more help?
For questions about your collection schedule, holiday service changes, or to report a missed recycling pickup (which is handled by the provincial Blue Box program), contact Wrenford 311 or visit the Garbage & Recycling page.