Report changes in your income
You must tell us about any changes to your employment or household income. This includes changes in the amount of money you earn, or if you start or stop working. You also need to report changes in other sources of income, such as employment insurance, pensions, or child support.
Reporting these changes helps us ensure your benefits are correct. If you do not report changes, you may have to pay back money you received, or face penalties.
When to report
You must report changes within 7 days of the change occurring. Do not wait for your next report. If you are unsure if something counts as a change, contact us to ask.
How to report
You can report changes in several ways:
- Online: Use the client portal to update your details securely.
- Phone: Call the service line at Wrenford 311.
- In person: Visit your local Ontario Works office.
- Mail: Send a signed letter with details to the Ontario Works office.
What information to provide
When you report, include:
- Your name and client number.
- The date the change started.
- The amount of the change.
- Any supporting documents, such as a pay stub or a letter from your employer.
Need help?
If you have questions about what to report, or need help with your report, contact us. We are here to help you understand your obligations.
For more information on income limits, see Ontario Works income and resource limits. To apply for assistance, see Apply for Ontario Works. If you need to report a change but are having trouble, see Ontario Works reporting changes.