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What is a winter service vehicle stop?
A winter service vehicle stop is a planned pause for a snowplow or salt truck at your property. You might need a stop to clear a driveway blocked by a snow ridge, move a large item onto the street, or access a loading zone. Our crews will work with you to keep your property accessible while keeping the roads safe.
When you can request a stop
Residents can request a stop during active winter maintenance operations. Standard maintenance hours run from 6:00 a.m. to 10:00 p.m. Emergency stops for hazards or trapped vehicles are available 24 hours a day, seven days a week.
Keep in mind that our crews follow the Winter Sector plowing schedule, which divides the city into six zones. We will do our best to schedule your stop during the crew's route, but we cannot guarantee an exact arrival time.
How to request a stop
You can request a stop using one of the following methods:
- Call 311 inside city limits or 519-555-0100 outside city limits.
- Submit a service request through our online form.
- Email the Roads & Winter Maintenance team at [email protected].