About vehicle for hire licences
All taxis, ride-sourcing vehicles, and other for-hire vehicles picking up passengers for a fare in Wrenford must be licensed through the Business Licensing Office. The only exception is when a passenger is picked up outside the city limits and dropped off in Wrenford. Operating an unlicensed vehicle may result in enforcement action under the Vehicle for Hire By-law 2024-088.
Recognising a licensed vehicle
Licensed Wrenford for-hire vehicles must display the following at all times:
- A valid plate decal on the rear bumper.
- The brokerage or driver name and vehicle number on the exterior.
- A working fare meter (for taxis).
- An electronic payment system.
- A safety camera or dash cam.
Taxi plate licences
The City issues two types of plates:
- Regular Taxi Plate Licence (TPL) for standard vehicles.
- Accessible Taxi Plate Licence (ATPL) for wheelchair-accessible taxis.
Plates are owned by the City. You can get a plate through a Council-initiated draw or by transferring a plate from a current holder at the Business Licensing Office. To apply for a draw, you must have a plan to open a brokerage or operate as an independent driver owner.
Office hours: Monday to Friday, 8:30 a.m. to 4:30 p.m.
Address: Room 104, Wrenford City Hall, 100 Mercer Street, Wrenford, ON N4Q 1A1.
Driver licences
Drivers must carry their valid licence and identification card. Licences run from January 1 to December 31 and must be renewed annually.
To qualify, you must:
- Hold a valid Ontario driver's licence (Class G or higher).
- Complete a criminal record check and vulnerable sector screening by the Wrenford Police Service.
- Pay the application fee.
Broker licences
Brokerages must be licensed to dispatch vehicles. If your dispatch office is home-based, you also need a home-based business licence. Broker licences require a standard business licence application and a $400.00 annual fee.
Fees
| licence type | new fee | renewal fee |
|---|---|---|
| Taxi plate (TPL or ATPL) | $500.00 | $500.00 |
| Driver licence | $100.00 | $75.00 |
| Broker licence | $400.00 | $400.00 |
| Plate draw application | $150.00 | — |
Renewals
Plates and licences must be renewed every year, even if the vehicle is out of service. Renewals open in December for the following calendar year. You can renew online through the Business Licences portal or in person at the Business Licensing Office. If the plate is not renewed within the renewal period, the right to renew may be forfeited.
Complaints and enforcement
To report a driver, vehicle condition, or equipment issue, email [email protected] or call 519-555-0100. The licensing team will investigate. For customer service complaints, contact the brokerage directly. For non-urgent police matters, call 519-555-0117 or visit the Wrenford Police Service Headquarters. In an emergency, always call 911.
Contact
Business Licensing Office
Room 104, Wrenford City Hall
100 Mercer Street, Wrenford, ON N4Q 1A1
519-555-0100
[email protected]